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Privacy Policy

Our cookie & privacy policy

Privacy Policy

Privacy policy

Shampagne Allure ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.shampagneallure.com and www.shampagneallure.co.uk (“our site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

 

Please read this privacy policy carefully and ensure that you understand it.

 

Definitions and interpretation 

In this policy the following terms shall have the following meanings:

“account”

Means an account required to access and/or use certain areas and features of our site;

“cookie”

Means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the cookies used by our site are set out below; and

“cookie law”

Means the relevant parts of the privacy and electronic communications (ec directive) regulations 2003;

          Information about us & legal property

All features on our site including those owned and operated by Shampagne allure ltd, a limited company registered in England under company number 10874210. Are protected via copyright and trademark laws under no circumstances may any entity copy, sell, reproduce, resell, modify or make use of any of this sites content without the consent of Shampagne allure ltd or its third party suppliers. Failure to comply will result in immediate court proceedings.

Registered address and our main trading address: 71-75 Shelton street wc2h 9jq

 

What does this policy cover?

This privacy policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

What is personal data?

Personal data is defined by the general data protection regulation (eu regulation 2016/679) (the “gdpr”) and the data protection act 2018 (collectively, “the data protection legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

What are my rights?

Under the data protection legislation, you have the following rights, which we will always work to uphold:

  1. A)             the right to be informed about our collection and use of your personal data. This privacy policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details below.
  2. B)             the right to access the personal data we hold about you.
  3. C)             the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details used at the bottom of page to find out more.
  4. D)             the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details at the bottom of page to find out more.
  5. E)             the right to restrict (i.e. prevent) the processing of your personal data.
  6. F)               the right to object to us using your personal data for a particular purpose or purposes.
  7. G)             the right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. H)             the right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. I)               rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in at the bottom of page.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the information commissioner’s office or your local citizens advice bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the information commissioner’s office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details at the bottom of page.

 

             What data do you collect and how?

Depending upon your use of our site, we may collect and hold some or all of the personal and non-personal data. Please also see part below for more information about our use of cookies and similar technologies and our cookie policy. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children, data relating to criminal convictions and/or offences.

Data collected

Identity information including name, date of birth, title, gender & marital status.

Contact information including address, email address, telephone number.

Business information including business name, job title and profession.

Payment information including card details and bank account numbers.

Profile information e.g. preferences, interests, login details and purchase history.

Technical information e.g ip address, your browser type and version including operating system.

Data from third parties.

How we collect and use your data.

We collect viable data by you partaking in our online surveys and/or competitions completion of our online application/subscription forms and our integrated online booking systems or corresponding with us via phone including email. Any information used to make or complete a booking will entitle the use of your card details; this is used with sole discretion via our online booking platform; please be informed these details are not kept/saved on our records however as a returning customer we like to offer you the advantage of being able to allocate your purchase history for an easier checkout next time. In order to do this, we require the set-up of an easy login feature which is accessible on our website this will require the use of a password for login purposes and all or some personal identity details.i.e name, age, dob, card details, contact details etc. This helps to manage your account by personalising and tailoring your experience via our site, this way we are able to supply our services and products which are most convenient and are of interest to you. We will continue to communicate with you and supply you with any relevant information via email, post, telephone or anyway that you have opted-in-to. You may opt out anytime by contacting us via email at hello@shampagneallure.com or via our contact us page filling in our request form. We provide your personal data to our therapists and/or caterers in order that they can provide you with the services you have booked using our website. If you do not agree to us doing so, please do not use our website. Our therapists and/or caterers are unable to provide you with the services without us passing on your personal data.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the data protection legislation and the privacy and electronic communications (ec directive) regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details at the bottom of page.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the data protection legislation and your legal rights.

Any personal data gathered from you by our therapists or caterers, while they are providing you with a service, or arranging to provide you with a service, is governed by the relevant therapist or caterer’s privacy policy. We do not receive this personal data, and we are not responsible for processing, collecting or storing this data in any way.

We are not responsible for any failure on the part of a therapist or caterer to comply with data protection legislation where that therapist or caterer has collected information from you directly, and is therefore the data controller.

          How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown at the bottom of page. To make this as easy as possible for you, a subject access request form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding at £15.00.

We will respond to your subject access request within 21 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

How do you use cookies?

Our site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our products and/or services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

We use session cookies and persistent cookies. Session cookies allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.

Persistent cookies remain on your device between sessions. We use them to authenticate and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.

All cookies used by and on our site are used in accordance with current cookie law.

Before cookies are placed on your computer or device, you will be shown a  prompt pop up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our site may not function fully or as intended. Certain features of our site depend on cookies to function. You may still block these cookies by changing your internet browser’s settings but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

All our cookies are categorised by the role they fulfil on our website:

  1. Strictly necessary – these are essential to enable you to move around our website and use features such as secure services. Without these cookies, such services could not be provided
  2. Functionality – allow the website to remember your choices and to personalise certain features. These cookies may be anonymised and cannot track your browsing activity on other websites
  3. Performance – collect information as to how users use the website. These cookies don’t collect information that identifies a visitor. The information collected is aggregated and used to improve our website.

 

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

           How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of shampagne allure ltd):

  • email address: hello@shampagneallure.com.
  • telephone number: 0207 101 4276.
  • postal address: Shampagne Allure ltd, 71- 75 Shelton street, Covent garden, London, WC2H 9JQ

 

Changes to this privacy policy

We may change this privacy notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the privacy policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up to date. This privacy policy was last updated on 11 September 2019.