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Booking Terms of Service

Our Terms of Service

Booking Terms of Service

Booking Terms

These terms of sale, together with any and all other documents referred to herein, set out the terms under which services are sold and provided by us through this website, www.shampagneallure.com and/or www.shampagneallure.co.uk  (“our site”).  Please read these terms of sale carefully and ensure that you understand them before ordering any services from our site.  You will be required to read and accept these terms of sale when ordering services.  If you do not agree to comply with and be bound by these terms of sale, you will not be able to order services through our site.  These terms of sale, as well as any and all contracts are in the English language only.

  1. Definitions and interpretation

1.1          in these terms of sale, unless the context otherwise requires, the following expressions have the following meanings:

 

“contract”

Means a contract for the purchase and sale of services, as explained in clause 8;

“order”

Means your order for the services;

“order confirmation”

Means our acceptance and confirmation of your order;

“services”

means the services which are to be provided by beauty therapists or other professionals utilising our site; and

“complementary services”

Means an order provided on behalf of Shampagne Allure “free” at this time;

“we/us/our”

Means Shampagne Allure ltd and an agent of Shampagne allure ltd

“caterers”

Means waiter/waitress, sommelier, mixologist

 

  1. Information about us

2.1          our site, www.shampagneallure.com and www.shampagneallure.co.uk, is owned and operated by Shampagne Allure ltd, a limited company registered in England under 10874210, whose registered address is 71-75 Shelton street, Covent garden wc2h 9jq and whose main trading address is71-75 Shelton street, Covent garden wc2h 9jq.

  1. Access to and use of our site

3.1          access to our site is free of charge.

3.2          it is your responsibility to make any and all arrangements necessary in order to access our site.

3.3          access to our site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue our site (or any part of it) at any time and without notice.  We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.

3.4          use of our site is subject to our website terms of use.  Please ensure that you have read them carefully and that you understand them.

 

  1. Age restrictions

4.1          consumers may only purchase services through our site if they are at least 18 years of age.

4.2          the following services may only be purchased by consumers above a certain age.  We are not permitted by law to supply these services to anyone below the applicable age: of 18

4.2.1      all services such as manicures, pedicures, facials, massages, waxing, hair treatments, makeup, eyelashes and any other “beauty treatments services’” provided by a therapist through our website will require you to be at least 18 years of age however our treatment services, may be provided to those from 14 years of age with adult supervision (adult supervision is required to be a parent or legal guardian of minor/s) and be above the age of 21 years old;

4.2.2      any beverage and/or alcohol provided by a caterer which may include but not limited to; wines, champagnes, spirits, cocktails, beers can only be purchased by those over the age of 18- valid forms of i.d will be required upon delivery of such goods and may be requested at any time by a member of staff representing Shampagne Allure ltd or an agent, after a purchase has been made and/or even before delivery has been attempted.

4.2.3      under no circumstances must anyone under the age of 18 years attempt to make a purchase of any service provisioning the sale of alcohol or it’s complementary services regarding alcohol;

4.2.4      if any  detail (mentioned sub-clause in 4.2 to 4.2.6) has been breached at any one time and any one under the age of 18 years attempts to make a purchase of alcohol without providing valid forms of i.d   upon delivery, or when requested after purchase, agents of Shampagne Allure ltd has every right to refrain from handing you these goods and may cancel your order without a refund.

4.2.5      all complementary provisions of alcohol will also require you to be able to provide i.d upon demand, if no valid form of identification is shown you will not receive these goods even if you appear to be over the age of 18.

4.2.6      under no circumstances will Shampagne Allure ltd, be responsible for any adults parents/guardians purchasing alcohol on behalf of any minors.  If this is witnessed by an agent of Shampagne Allure ltd, your booking will be cancelled immediately without a refund and special cautions will be put in place in regard to you attaining any future bookings with us.

 

  1. Business customers

These terms of sale do not apply to customers purchasing services in the course of business.  If you are a business customer, please consult our business terms of sale this will be emailed to you upon your request. Please contact us at www.shampagneallure.com/contact-us-1

 

  1. Services location

Services are available in London- zones 1-6 and Essex (UK) only. Services can be performed at customers locations including but not limited to; homes, hotels, gyms, offices, venues holding a capacity of more than 10 people at any one time catering; to events such as weddings, birthdays, hen do’s, corporate events. Customers from outside these areas may order services from us, however such services can only be provided in the areas set out above at this present time.

 

  1. Services, pricing and availability

7.1          we operate a service whereby we connect beauty therapists and other catering professionals (the “therapists” or “caterers”, as appropriate) with customers using our site. Our site is a platform only, and we do not accept any responsibility for the acts or omission of the therapists.

7.2          you may use our site to arrange an appointment with a therapist or caterer, and that therapist or caterer shall arrange with you an appropriate time to vist you at your home to provide the services.

7.3          once you place an order with a therapist or caterer, the therapist or caterer’s own terms and conditions apply, and we are not responsible for any issue you may experience with the therapist.

7.4          we make all reasonable efforts to ensure that all general descriptions of the services available from the therapists correspond to the actual services that will be provided to you, however please note that the exact nature of the services may vary depending upon your individual requirements and circumstances.

7.5          please note that sub-clause 7.1 excludes our responsibility for mistakes due to negligence on the therapists’ part and refers only to variations of the correct services, not to different services altogether.

7.6          we neither represent nor warrant that all services will be available at all times and cannot necessarily confirm availability until confirming your order.  Availability indications are provided on our site however, such indications may not take into account orders that have been placed by other customers during your visit to our site.

7.7          we make all reasonable efforts to ensure that all prices shown on our site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.   Changes in price will not affect any order that you have already placed.

7.8          all prices are checked by us when we process your order.  In the unlikely event that we have shown incorrect pricing information, we will contact you via the appropriate “contact details” you provided before proceeding with your order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the services at the correct price or to cancel your order (or the affected part thereof).  We will not proceed with processing your order until you respond.  If we do not receive a response from you within 24 hours of your purchase or depending on the expected time of delivery and/or services, with immediate effect, we will treat your order as cancelled and notify you of the same in writing also issuing you a full refund.

7.9          in the event that the price of services you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on our site at the time of placing your order.

7.10       all prices on our site include vat.  If the vat rate changes between your order being placed and us taking payment, the amount of vat payable will be automatically adjusted when taking payment.

7.11 if your booking requires the delivery of alcohol- as per our complementary services or has been purchased by you; please note that you must book at least 24 hours in advance, as we need time to prepare the order so it can be delivered to you accordingly. If you decide to book within 24 hours we cannot guarantee that you will receive these goods. If you purchased the alcohol along with your treatment and we were unable to deliver due to you making a purchase within 24 hours- we will add this as credit towards your next appointment with us.

 

  1. Orders – how contracts are formed

8.1          our site will guide you through the ordering process.  Before submitting your order to us you will be given the opportunity to review your order and amend any errors.  Please ensure that you have checked your order carefully before submitting it.

8.2          no part of our site constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that we may, at our sole discretion, accept.  Our acknowledgement of receipt of your order does not mean that we have accepted it.  Our acceptance is indicated by us sending you an order confirmation by email on your therapists/caterers behalf.  Only once we have sent you an order confirmation will there be a legally binding contract between you and your therapist/caterers (“the contract”).

8.3          order confirmations shall contain the following information:

8.3.1      confirmation of the services ordered including full details of the main characteristics of those services;

8.3.2      fully itemised pricing for the services ordered including, where appropriate, taxes and other additional charges;

8.3.3      information on the complementary services that will be provided.

8.3.4      time and date of when your booking will occur.

8.4          if we, for any reason, do not accept or cannot fulfil your order, due to an unforeseeable issue on our end and we have taken payment any such sums will be refunded to you as soon as possible and in any event within 5 to 10 working days.

8.5          you may change your order at any time before we begin providing the services by contacting us by email at least 48 hours before your appointment.

8.6          if you change your order, we will confirm all agreed changes in confirmation via email.

8.7          if you change your mind, you may cancel your order or the contract before or after we begin providing the services subject to these terms of sale.  For details of your cancellation rights, please refer to clauses 11 and 12.

8.8          we may cancel your order at any time before we begin providing the services or during in the following circumstances:

8.8.1      the required personnel (therapist/caterer) and/or required materials necessary for the provision of the services are not available; or

8.8.2      an event outside of our control continues for more than the duration of the time required to fulfil our services (please refer to clause 16 for events outside of our control).

8.9          if we cancel your order under sub-clause 8.9 and we have taken payment any such sums will be refunded to you as soon as possible and in any event within 5 to 10 working days.  If we cancel your order, you will be informed by phone and email and the cancellation will be confirmed in writing upon request by shampagne allure ltd (head office).

8.10       any refunds due under this clause 8 will be made using the same payment method that you used when ordering the services.

 

  1. Payment

9.1          payment for the services will be due in the form of an advance payment of 100% of the total price (the full amount of treatment).  Price and payment details will be confirmed in the order confirmation.  Your chosen payment method will be charged as indicated.

9.2          we accept all/or some of the following methods of payment on our site:

9.2.1      Paypal;

9.2.2      Visa Debit;

9.2.3      American express;

9.2.4      Mastercard;

9.2.5      Maestro;

9.2.6      Visa;

 

  1. Provision of the services

10.1       as required by law, we act as a booking agency platform for qualified therapists and/ or caterers. We trade test the therapists and caterers, check their eligibility to work within the UK, their qualifications etc and this is usually done via third party. The aim is for these professionals to be able to provide you with  services with reasonable skill and care, consistent with best practices and standards in the freelance beauty and hospitality industry and in accordance with any information provided by us about the services and about us. However, we are not responsible for any failure on the part of the caterer or therapist to do so. We are also not responsible for any issue that arises in terms of a caterer or therapist’s qualifications, experience or right to work, where those matters could not have been discovered by us by undertaking reasonable and industry standard checks.

10.2       you understand that booking any services via our site is your only form of “contract” with Shampagne Allure ltd.  All services to be provided are responsible by your beauty therapist and/or caterers; the contract is formed solely between you and your beauty therapist/caterers once a confirmation email has been sent on their behalf and thereafter; it does not include us (Shampagne Allure ltd) but you and them (beauty therapists/caterers).

10.3       services will begin on the date agreed when you make your order (which we shall confirm in the order confirmation).  Please note that if you request these services begin within 48 hours, 24hours and 12hours cancellation (depending on when you booked) (or “cooling off”) period, your right to cancel may be limited or lost.  Please refer to clauses 11 and 12 for more details on your cancellation rights, including the cooling off period.  We will use all reasonable endeavours to ensure that the services are provided with reasonable skill and care, commensurate with best trade practice.

10.4       we will continue providing the services until the estimated completion time/date set out in the order confirmation.

10.5       we will make every reasonable effort to provide the services in a timely manner and to complete them on time.  We cannot, however, be held responsible for any delays if an event outside of our control occurs.  Please refer to clause 16 for events outside of our control.

10.6       if we require any information or action from you in order to provide the services, we will inform you of this as soon as is reasonably possible.  Depending upon the nature of the services you have ordered, we may require information or action; such as more detail may need to be provided by you about your booking i.e. location, reason for booking, amount of persons per booking, space of the environment in order for therapists/caterers to preform treatments/services. Occasionally we will need a plug (for certain devices- such as blow-drying), fresh water, lighting and other appliances and or utensils may be needed in order to preform treatments effectively however this will be communicated with you before your booking is set to take place- if for any reason this isn’t brought to your attention before your booking in a reasonable amount of time, we may cancel your booking and issue a refund. If for any reason we have mentioned these to you and/or requesting any information by you and you have not got in contact with us in a reasonable amount of time before your booking, so we can prepare an alternative; we may cancel your booking without issuing you a refund.

10.7       if the information you provide or the action you take under sub-clause 10.4 is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result.  If additional work is required from us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, we may charge you a reasonable additional sum for that work.

10.8       in certain circumstances, for example where there is a delay in you sending us information or taking action required under sub-clause 10.4, we may suspend the services (and will inform you of that suspension by phone and/or email.

10.9       in certain circumstances, for example where we encounter a technical problem, we may need to suspend or otherwise interrupt the services to resolve the issue.  Unless the issue is an emergency that requires immediate action we will inform you in advance by phone and/or email before suspending or interrupting the services.

10.10    if the services are suspended or interrupted under sub-clauses 10.6, or 10.7 you will not be required to pay for them during the period of suspension.  You must, however, pay any sums for the treatment/service carried out up until services were interrupted by the appropriate due date(s).

10.11    in the unlikely event that you do not pay us for the services as required by clause 9, we may suspend the services until you have paid any and all outstanding sums due.  If this happens, we will inform you by phone, email and/ or writing.  This does not affect our right to charge you interest on any overdue sums under sub-clause 9.4.

 

  1. Your legal right to cancel (cooling off period)

11.1       you have a legal right to a “cooling off” period within which you can cancel the contract for any reason.  This period begins once your order is accepted and we have sent you an order confirmation, i.e. when the contract between you and you therapist/caterer is formed. You have 48 hours before the confirmed date of your booking, if booked at a minimum of 72 hours in advance; if your booking was made 48 hours before your initial booking, we require 24hours notice to cancel your appointment for a full refund.  If you book within 24 hours for your initial booking, we require 12 hours’ notice to cancel your appointment for a full refund.  If you book within 12 hours of your initial appointment, you have 30 minutes to cancel your appointment or there will be no refund issued.

11.2       all refunds will be debited into the account used to make this payment.

11.3       if you wish to exercise your right to cancel under this clause 11, you must inform us of your decision within the cooling off period.  You may do so in any way you wish, however for your convenience we provide a way for you to cancel by visiting our “contact us” page at www.shampagneallure.com/contact-us-1  and filling out our request form  and include the order confirmation in the “subject” field.

11.4       cancellation by email or by text is effective from the date on which you send us your message.  Please note that the cooling off period lasts for whole calendar days and/or hours (depending on when you booked and your confirmed booking time).  If, for example, you send us an email or letter by 12:00 on the final day of the 24 hour cooling off period, your cancellation will be valid and accepted.  If you would prefer to contact us directly to cancel, please use the following details:

11.4.1   telephone: 0207 101 4276

11.4.2   email: hello@shampagneallure.com

11.4.3   text: 0737 604 4297

11.5       we may ask you why you have chosen to cancel and may use any answers you provide to improve our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

11.6       as specified in sub-clause 10.1, if the services are to begin within the cooling off period you are required to make an express request to that effect.  This request forms a normal part of the order process.  By requesting that the services begin within the 48-hour, 24 hour or 12 hour cooling off period (depending on when you booked and your confirmed booking time) you acknowledge and agree to the following:

11.6.1   if the services are fully performed within the 48 hours, 24 hours, or 12 hours cooling off period (depending on when you booked and your confirmed booking time), you will lose your right to cancel after the services are complete.

11.6.2   if you cancel after provision of the services has begun but is not yet complete you will still be required to pay for the services provided up until the point at which you inform us that you wish to cancel.  The amount due shall be calculated in proportion to the full price of the services and the actual services already provided.  Any sums that have already been paid for the services shall be refunded subject to deductions calculated in accordance with the foregoing.  Refunds, where applicable, will be issued within 5 to 10 working days and in any event no later than 14 calendar days after you inform us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering the services. Please understand that refunds will only be submitted under appropriate investigation done by Shampagne Allure ltd, in the unlikely even there were to be any misconduct formed on “our” Shampagne Allure ltd’s part.  Any misconduct formed within the contract formed by you and your therapist/caterer will not be held liable by Shampagne Allure ltd.

11.6.3   details is sub-clause 11.6.2 does not affect your rights and we advise you to refer to sub-clause 14.5 in any such case.

 

  1. Cancellation after the legal cancellation period

12.1       cancellation of contracts after the 48hours, 24hours and 12hours cooling off period (depending on when you booked and your confirmed booking time) has elapsed shall be subject to the specific terms governing those services and may be subject to a minimum contract duration.  Details of the relevant duration, cancellation provisions and minimum notice periods will be provided via email and/or phone and confirmed in our order confirmation.

12.2       if you wish to cancel under this clause 12, you must inform us of your decision to do so.  You may do so in any way you wish, however for your convenience we offer a cancellation request form on our site http://shampagneallure.com/contact-us-2/ please include your order confirmation in “subject” field.  If you would prefer to contact us directly, please use the following details:

12.2.1   telephone: 0207 101 4276

12.2.2   email: hello@shampagneallure.com

12.2.3   text: 0737 604 4297

12.3       we may ask you why you have chosen to cancel and may use any answers you provide to improve our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

12.4       you may be entitled to cancel immediately by giving us written notice in the following circumstances:

12.4.1   we as in “Shampagne Allure ltd” breach the contract in a material way and fail to remedy the breach within 48 hours of you asking us to do so in writing; or

12.4.2   we go into liquidation or have a receiver or administrator appointed over our assets; or

12.4.3   we change these terms of sale to your material disadvantage; or

12.4.4   we are adversely affected by an event outside of our control (as under sub-clause 16.2.5).

12.5       eligibility for refunds may vary according to the services ordered.  You will be required to pay for services supplied up until the point at which you inform us that you wish to cancel (please note that this may include charges for preparatory work that we have undertaken where we have reasonably incurred costs).  Such sums will be deducted from any refund due to you or, if no refund is due, we will invoice you for the relevant sums.  Details of the relevant terms will be provided upon request in writing via email and confirmed in our order confirmation.  If you are cancelling due to our failure to comply with these terms of sale or the contract, you will not be required to make any payment to us (unless such failure is due to an event outside of our control or is due to your failure to comply with any of your obligations).

12.6       refunds under this clause 12 will be issued to you within 5 to 10 working days and in any event no later than 14 calendar days after the date on which you inform us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering the services.

 

  1. Our rights to cancel

13.1       for cancellations before we begin providing the services, please refer to sub-clause 8.9.

13.2       we may cancel the services after the therapists/caterers have begun providing them due to an event outside of our control (as under sub-clause 16.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of the services.  In such cases, you will only be required to pay for services that have already been provided up until the point at which we inform you that we are cancelling the contract.  Such sums will be deducted from any refund due to you/ and if you have already made any payment to us, such sums will be refunded to you.

13.3       once we have begun providing the services, we may cancel the contract at any time and will give you immediate notice of such cancellation.  You will only be required to pay for services that you have received.  Such sums will be deducted from any refund due to you or, if no refund is due, we will invoice you for the relevant sums.

13.4       refunds due under this clause 13 will be issued to you within 5 to 10 working days and in any event no later than 14 calendar days after the day on which we inform you of the cancellation.  Refunds will be made using the same payment method you used when ordering the services.

13.5       we may cancel immediately without a refund by giving you written notice in the following circumstances:

13.5.1   in the unlikely event you are able to make a booking without payment ( due to an error on our site) and you fail to make a payment by the due date when contacted by us via phone, email and or mail/ or as set out in clause 9.  This does not affect our right to charge you interest on any overdue sums as set out in sub-clause 9.4; or

13.5.2   you breach the contract in a material way and fail to remedy the breach within 24hours of us asking you to do so in writing.

13.5.3   persons who were believed to be over the legal age of 18 in which we are happy to provide with any of our services, does not comply with our protocols i.e. providing a valid form of i.d upon our arrival/ or when asked any time after or/before initial booking or therapists/caterers  arrival.

13.5.4   threatening/ abusive language used towards any agent of Shampagne allure ltd.

13.5.5   any form of sexual/ language or aggression used towards any agent of Shampagne allure ltd.

13.5.6   any inaccurate information provided by you which revokes your true identity whether it be, age, name, gender, place of residence

13.5.7   if you are running more than 15 minutes late, to your confirmed meeting location in which the therapists/ caterers will be attending. Or classed as a complete “no show”; this means that you have not informed Shampagne allure ltd, or your therapists/caterers of your cancellation/ or not attending the premises or location hence the word “no show”

 

  1. Problems with the services and your legal rights

14.1       we always use reasonable endeavours to ensure that our services are trouble-free.  If, however, there is a problem with the services provided by agents or subcontractors please contact us as soon as is reasonable possible via http://shampagneallure.com/contact-us-2/

14.2       we will use reasonable endeavours to remedy problems with the services as quickly as is reasonably possible and practical.

14.3       we will not charge you for remedying problems under this clause 14 where the problems have been caused by us (via our website), them (beauty therapists/caterers) or any of our agents or sub-contractors. Or where nobody is at fault.

14.4       if we determine that a problem has been caused by you, including your provision of incorrect or incomplete information or taking of incorrect action, sub-clause 13.5 and 10.5 will apply and we may charge you for the remedial work.

14.5       as a consumer, you have certain legal rights with respect to the purchase of services.  For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local citizens advice bureau or trading standards office.  If the therapists do not perform the services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.  If for any reason we are required to repeat the services in accordance with your legal rights, we will not charge you for the same and we will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full price and, where you have already made payment(s) to us, may result in a full or partial refund.  Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which we agree that you are entitled to the refund) and made via the same payment method originally used by you.  In addition to your legal rights relating directly to the services, you also have remedies if any materials are used that are faulty or incorrectly described.

 

  1. Limitation on liability

15.1       Shampagne allure are not responsible for any foreseeable loss or damage that you may suffer as a result of any breach of these terms of sale or as a result of the therapists/caterers negligence, this is solely at your discretion.

15.2       loss or damage is foreseeable if it is an obvious consequence of their breach or negligence or if it is contemplated by you and them when the contract is created.  We (Shampagne Allure ltd) will not be responsible for any loss or damage that is contemplated by you as foreseeable in regards to a therapist/caterer.

15.3       Shampagne allure provides you with the booking platform and will partner you with “freelance qualified beauticians” they provide services for domestic and private use or purposes.  We make no warranty or representation that the services are fit for commercial, business or industrial purposes of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

15.4       if therapists or caterers are providing services in your property and cause any damage, we are not responsible for any damage formed or pre-existing faults or damage in or to your property that may be discovered while providing the services.

15.5       we are not responsible or liable in any way whatsoever for any act or omission of any therapist or caterer. For recourse against any therapist or caterer, please contact them directly for their terms and conditions, which will apply to the provision of services.

15.6       nothing in these terms of sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local citizens advice bureau or trading standards office.

 

  1. Events outside of our control (force majeure)

16.1       we will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond our reasonable control

16.2       if any event described under this clause 16 occurs that is likely to adversely affect the performance of any of our obligations under these terms of sale:

16.2.1   we will inform you as soon as is reasonably possible;

16.2.2   our obligations under these terms of sale (and therefore the contract) will be suspended and any time limits that we are bound by will be extended accordingly;

16.2.3   we will inform you when the event outside of our control is over and provide details of any new dates, times or availability of services as necessary;

16.2.4   if an event outside of our control occurs and continues for more than the duration of expected treatment/ service on the time and date of your initial booking and you wish to cancel the contract as a result, you may do so in any way you wish, however for your convenience we offer a cancellation request form on our site www.shampagneallure.com/contact-us-1.  If you would prefer to contact us directly to cancel, please use the following details:

16.2.5   telephone: 0207 101 4276;

Email: hello@shampagneallure.com;

Text: 0737 604 4297

In each case, providing us with your name, address, email address, telephone number, and order number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which you inform us that you wish to cancel if.

 

  1. Communication and contact details

17.1       if you wish to contact us with general questions or complaints, you may contact us by telephone at 0207 101 4276, by email at hello@shampagneallure.com, or by post at Shampagne Allure ltd, 71 – 75 Shelton street, Covent garden, London WC2H 9JQ.  Also for matters relating to our services or your order and cancellations.

 

  1. Complaints and feedback

18.1       we always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

18.2       all complaints are handled in accordance with our complaints handling policy and procedure, available from http://shampagneallure.com/contact-us-2/and by filling out our request form respectively.

18.3       if you wish to complain about any aspect of your dealings with us, or our agents please contact us in one of the following ways:

18.3.1   in writing, addressed to Shampagne Allure customer service, Shampagne Allure ltd, 71 – 75 Shelton Street, Covent Garden, London WC2H 9JQ;

18.3.2   by email, addressed to Shampagne Allure complaints- head office at hello@shampagneallure.com;

18.3.3    by contacting us by telephone on 0207 101 4276;

 

  1. How we use your personal information (data protection)

19.1    all personal information that we may use will be collected, processed, and held in accordance with the provisions of EU regulation 2016/679 general data protection regulation (“gdpr”) and your rights under the GDPR..

19.2       for complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our privacy policy and cookie policy at www.shampagneallure.com/privacy-policy

 

  1. Other important terms

20.1       we may transfer (assign) our obligations and rights under these terms of sale (and under the contract, as applicable) to a third party (this may happen, for example, if we sell our business).  If this occurs, you will be informed by us in writing.  Your rights under these terms of sale will not be affected and our obligations under these terms of sale will be transferred to the third party who will remain bound by them.

20.2       you may not transfer (assign) your other obligations and rights under these terms of sale (and under the contract, as applicable) without our express written permission.

20.3       you adhere to not issuing any form or private use of any of the therapists and/or caterers and/or its services provided to you by Shampagne allure ltd unless booked via our website for the duration of this agreement and 5 months thereafter.

20.4       the contract is between you and your beauty therapist/caterer.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these terms of sale.

20.5       any contract formed between you and our agents will come in to affect immediately once confirmation of booking has been sent to you via email, text and/or phone.

20.6       please aim to use common sense when booking via any booking agency, although Shampagne Allure ltd will aim to do our very best in providing you with qualified background checked and trade tested beauty therapists/ caterers. Please exercise caution when protecting your safety and belongings when inviting someone unknown into your home.

20.7       occasionally we may need to take photo’s during the service; these will be taken by our therapists/caterers and/or agents- (once instructed by us) these photos/videos will be used to either regulate the performance of our services or for promotional use on any of our social media sites. We have every right to take photos and/or videos of our work and to use as and when we wish. By booking with Shampagne Allure ltd you agree with these terms.

20.8 if we do instruct any of our agents to take any photos or videos of their work, please note that we will ask for your permission first; however Shampagne Allure ltd can not and will not be held responsible for any of the therapists or caterers negligence when handling these.

20.9 depending on the circumstances we will ask that you fill out a disclaimer form which will usually be sent to you via email or in writing- these will usually require a signature or a photo copy of your i.d for consent.

20.10      no failure or delay by us in exercising any of our rights under these terms of sale means that we have waived that right, and no waiver by us of a breach of any provision of these terms of sale means that we will waive any subsequent breach of the same or any other provision.

20.11 if any of the provisions of these terms of sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these terms of sale.  The remainder of these terms of sale shall be valid and enforceable.

20.12     we may revise these terms of sale from time to time in response to changes in relevant laws and other regulatory requirements.  If we change these terms of sale at any time, we will give you at least 1 weeks written notice of the changes before they come into effect.  If you wish to cancel the contract as a result, please refer to sub-clause 12.4.

  1. Law and jurisdiction

21.1       these terms and conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

21.2       if you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in sub-clause 21.1 above takes away or reduces your rights as a consumer to rely on those provisions.

21.3       if you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to these terms and conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

21.4       if you are a business, any disputes concerning these terms and conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the non exclusive jurisdiction of the courts of England & wales.